![]() ![]() Also remove one or more of the following potentially unnecessary components: Project Item If your project exceeds this, make a copy of it and remove tests not related to the issue. There is a 20 MB size limit for file attachments. Typically you'll need to place files within a. Support tickets allow the following extensions: zip, rar, ace, jpg, gif, css, png. This allows us to more efficiently address your issues.Īfter you open a ticket, please update that ticket with related questions, or create new tickets for unrelated questions. To ask multiple, unrelated questions, please submit a separate ticket for each question. If this is not possible, create a small sample app that demonstrates the issue. ![]() If the issue is specific to your WPF application, send the entire app. To generate a Fiddler trace, download FiddlerCap, a simplified Fiddler trace capturing tool. If the issue is specific to your web application and it's private, send a Fiddler trace of the behavior. If not, does a public site exhibit the same behavior? Provide a test against that instead. If you log in via a Test as Step, include that test. If so, grant access to the support team by providing a basic test or project that logs in and immediately demonstrates the problematic behavior. Logging can be accessed in the separate machine details sectionĮxample: The scheduled test run does not execute at the specified time on the Execution Server.įor installation errors, create an Installer Log File.Įxample: An error displays while installing Test Studio and prevents a successful installation.įor issues with licensing, product activation, or accessing virtual users, email Under Test Details Screen shots and explanations of the expected and actual state of the application.Ĭopy and paste the entire message and/or provide a screen shot of it.įor test step failures, use the Export Result to File feature from the Step Failure Details.Įxample: The test failed on an action or verification step.įor test list failures, use the Step Failure Details to get an export to send with your message.įor Test Studio application errors, Generate an Application Log while reproducing the misbehavior.Įxample: The Test Studio program itself, or the automated application with the recording toolbar attached, displays an error.įor Scheduling errors, export the log from the remote and Scheduling machines. Provide precise steps to reproduce the issue. ![]() Steps to Reproduce Any Misbehavior in the Tool The below guidelines will help you determine what details may be required. You can submit your support query in your your Telerik account here.įor timely issue resolution, provide as much information as possible in your initial message. Download free 30-day trial Submit Support Ticket ![]()
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